Terms and Conditions

** Please ensure that you read our terms and conditions page before proceeding with an order! **

Contents

How To Order

Security

Delivery & International Deliveries

Stock Availability

Cancellation

Returns/Refund Policy

Disclaimer

We hope you find our website and online shop easy and enjoyable to use. If you wish to shop with us, there are two options available for you to choose.

Online...To place an order by using our secure online ordering system, click on the 'add to basket' button to add an item to your basket, you will then be able to view, change the quantity or remove any of the items that you have chosen and also view postage and packaging charges. Once you have finished shopping simply click proceed to checkout where you will be able to complete your order. Please note: you can pay using one of the cards shown below or you can simply use your Paypal account.

Order form... If you wish to pay by cheque 'click here' for a printable order form. Just print out the form, then fill in your order and delivery details, including postage and packaging costs.  Make cheques payable to; THE CHIC COUNTRY HOME. Please allow five working days for the cheque to clear before your order is dispatched. 

Post your order form and cheque to;

Once you have placed an order online you will receive an automated confirmation email. We will then check that all of the items you have ordered are available and send you an order confirmation email. If you have paid by cheque, an order confirmation email will be sent to confirm we have received you order.

Website security is one of our uppermost priorities, therefore we have chosen Paypal to handle our online payment facility. This ensures that your credit card details are only handled by the secure and encrypted Paypal service.

Your order will be dispatched within 48 hours of your order confirmation. For items which are handmade or hand painted please allow up to five working days until dispatch. For payments made via cheque please note that goods will only be dispatched once payment has cleared.

Please Note: For all Personalised Items please allow twelve working days from the date of order confirmation. These items are handmade and personalised to order.

Please Note also: It is the customers responsibility to check the delivery address given at the time of ordering. Your address will be shown on your order confirmation email, please check this is correct. If not, do contact us as soon as possible via email or telephone. We regret that we can not be held responsible for orders that are not delivered or returned should the address be classed as unknown/no such address by Royal Mail or our courier service!

Postage and Packaging Charges

Postage and Packaging Charges quoted on the website are for the UK Mainland only!

Standard delivery can take up to 3-5 working days.

Order value up to £10.00 P&P Charge: £2.75 

Order value up to £15.00 P&P Charge: £3.75 

Order value from £15.01 P&P Charge: £4.75 

Postage and Packaging Charges for International Deliveries

Please email us, prior to ordering if you would require a quote for international delivery, please ensure that you include the item description, quantity and your delivery address.

Orders sent internationally will only be sent via; 'Signed For' or 'Tracked delivery methods', this is at an additional cost to the customer.

We care about our environment and recognise that packaging can be a needless environmental waste, therefore we try to re-use packaging wherever possible.  

All items we sell are subject to stock availability. If an item you have ordered is not available we will inform you via email and a refund for the cost of the item/s will be given.

Out Of Stock: This term refers to items that are out of stock but are on back order with our suppliers. Do contact us should you require additional information regarding stock availability dates.

Sold Out: Items that have this information are no longer available to re order!

If you wish to cancel your order (once accepted by us), you may do so up to the point of dispatch. If you do decide to cancel your contract with us within this time, we will refund any payments made by you within 14 days.

We want you to be delighted with your purchase. If you are not satisfied, please contact us within 48 hours of the receipt of your order. If you need to return your order, for an exchange or refund all we ask is that you contact us first and return your item/s in their original packaging, undamaged, unwashed and with all labels intact, within 7 working days of receipt. Please note that the parcel is the customers responsibility until it reaches us, therefore we recommend that you send returns via insured /registered mail and retain a proof of posting certificate. We regret we cannot refund any postage and packaging charges. Any refund will only be paid after we have received the goods in their original condition.

Please note we do not give refunds/exchanges on

* items returned after 7 days

* items lost or damaged during transit

* Personalised items unless they are faulty

  We quality check every item that is dispatched, a proof of posting is also retained. If your order has arrived damaged please contact us within 48 hours via email or telephone and we will try our best to resolve the problem.

We have taken every care and effort to ensure that the description and specifications of our products are correct. However, while the colour reproduction is an extremely close representation, a slight variation in the actual goods may occur. Items which have been handmade or hand painted may vary slightly to that of their picture.